Legal & Policies

Privacy notice

When you contact us through this site's enquiry form, we collect your name, phone number, email address, the product you're asking about, and any message you add. We use this only to respond to your enquiry and to match you with suitable cover or investment options.

We share your details with an insurer or fund manager only where you choose to proceed with them, and we don't sell your information to third parties. You can ask us to access, correct, or delete the personal data we hold about you at any time, in line with Kenya's Data Protection Act, 2019, by emailing rt@rtconsultinsurance.co.ke.

Cookie notice

This site uses Google Analytics to help us understand how visitors use it — which pages are viewed, how long visitors stay, and general location and device information. Google Analytics uses cookies to collect this information. The data is aggregated and is not used to identify you personally, and we do not sell or share it with third parties for advertising. If you'd prefer not to be tracked, you can install the Google Analytics Opt-out Browser Add-on, enable "Do Not Track" or block cookies in your browser settings, or use a privacy-focused browser or ad blocker.

Terms of use

RT Consult Insurance Agency is a licensed insurance intermediary regulated by the Insurance Regulatory Authority of Kenya. The products and information described on this site are provided by, and subject to the terms and approval of, the insurers and fund managers named on each page — RT Consult is not the insurer, fund manager, or custodian of your money, and premiums or contributions should only be paid through the provider's own approved channels.

Content on this site is for general information and may change without notice. Links to insurer or fund manager websites take you outside RT Consult's control and are subject to those providers' own terms. These terms are governed by the laws of Kenya.

Complaints process

1. 01

   Talk to us first

   Contact your adviser or RT Consult directly by phone, WhatsApp, or email — most issues are resolved at this stage.

2. 02

   Escalate in writing

   If it isn't resolved, put your complaint in writing to rt@rtconsultinsurance.co.ke and we'll investigate and respond.

3. 03

   Escalate to the regulator

   If you're still not satisfied, you may lodge a complaint with the Insurance Regulatory Authority of Kenya (ira.go.ke).